Returns & Exchanges
At Ekster®, we stand by the quality of our products and offer a 45-day return window for all orders. If you are not completely satisfied with your purchase, we make the exchange or refund process seamless and efficient.
Initiate Your Request
Visit our online Returns Portal and enter your order number and zip code to locate your purchase and select the items you wish to return.
Select Your Resolution
Choose between a full refund to your original payment method or an instant store credit to exchange your item for a different color or model.
Print and Pack
Download your prepaid shipping label and securely package your items in their original packaging to ensure they arrive back at our warehouse safely.
Ship and Track
Drop off your package at the designated carrier location; once our team inspects the return, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing